Refund policy

Thank you for shopping with Cloudskinz! We value your business and strive to provide high-quality products and exceptional customer service. Please carefully review our Returns and Refund Policy below:

No Returns or Refunds

At Cloudskinz, we do not accept returns or issue refunds for any of our products. All sales are final. However, we are committed to ensuring your satisfaction, and if you encounter any issues with your order, please refer to our replacement policy.

Replacement Policy

We offer replacements for defective or damaged products within 30 days of purchase. To request a replacement:

1. Contact Us: Email us at cloudskinz@gmail.com with your order number, a detailed description of the issue, and clear photos of the defective or damaged item.

2. Evaluation: Once we receive your email, our team will review the details and determine if the item qualifies for a replacement.

3. Replacement Process: If approved, we will ship a replacement item to you at no additional cost.

Important Notes

• Requests for replacements must be made within 30 days of the purchase date.

• We reserve the right to deny replacement requests that do not meet our criteria or are submitted after the 30-day period.

• Shipping fees for the original order are non-refundable.

If you have any questions or concerns, please don’t hesitate to contact us at cloudskinz@gmail.com. We’re here to help!

Thank you for choosing Cloudskinz!